2016
I worked with teams from Accenture and design agency Fjord to design an entirely online remortgage process as part of the Lloyds Banking Group’s digital transformation programme.
As a design lead in the LBG Experience Design team I facilitated bi-weekly product testing sessions, wrote user stories, sized design effort, prototyped wireframe designs as well as liaising with both internal design teams and external design agencies to ensure UX consistency across the transformation programme.
In 2018 Lloyds Banking Group was the biggest mortgage lender in UK with £290 billion portfolio.